This section lists some of the most important policies & procedures. It’s not practical to list all the policies on this website so please speak to a member of the team if your require details of our other policies.
Whilst content may be accessed, downloaded and used for personal and non-commercial purposes (e.g. private research, study or in-house use); visitors must not reproduce or re-publish any material from this website without permission from the website / copyright owner.
Images, logos and graphics used on this site are owned by us and/or third parties. These must not be used without obtaining permission from the copyright owner.
You acknowledge that all intellectual property rights relating to this website belong to the surgery and where applicable, third party associates.
When you voluntarily submit identifiable data on this website (this includes submission of feedback form, questionnaires etc.), the information submitted is used solely to respond to your queries and for its intended purpose. We do not share web user information with third parties.
We make every effort to check and test material for viruses. However, it is recommended that you run an anti-virus program on all materials downloaded from the internet. We cannot accept responsibility for any loss, disruption or damage to your data or computer system which may occur whilst using material derived from this website.
Every effort is taken to ensure that the information published on this website is accurate and informative.
This website is provided for information only. It is not intended to replace a consultation with an appropriately qualified medical practitioner. Neither the PCN, nor any of its sub-contractors can accept responsibility for any loss, damage or injury that arises from the use of this website.
Links are provided for information and convenience only. We cannot accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.
We make every effort to ensure that this website is available 24 hours a day, 365 days a year. However, we cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.
The PCN is not responsible for the content or reliability of any linked websites. We accept no liability in respect of the content or for the consequences of following any advice included on such sites.
Listing should not be taken as an endorsement of any kind.
We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages or change of website address.
The PCN reserves the right to reject or remove links to any website.
Subsequent changes to these terms will be made available on this website.
We are committed to protecting your privacy. You can access our website without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations.
In general, you can visit our web site without telling us who you are and without revealing any information about yourself. However there may be occasions when you choose to give us personal information, for example, when you choose to contact us or request information from us. We will ask you when we need information that personally identifies you or allows us to contact you.
We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. We do not collect or use personal data for any purpose other than that indicated below:
– To send you confirmation of requests that you have made to us
– To send you information when you request it
We intend to protect the quality and integrity of your personally identifiable information and we have implemented appropriate technical and organisational measures to do so. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should be aware that we don’t have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites.
This website is run by Streatham PCN
We are committed to making our websites accessible so it can be used by as many people as possible.
How you can use this website
We aim to make our websites accessible to the widest possible audience. This means, for example, that you should be able to:
– change colours, contrast levels, and fonts
– zoom in up to 300% with text staying visible on the screen, and most images scaling without resolution loss
– navigate most of the website using a keyboard
– navigate most of the website using speech recognition software
– read most of the website using a screen reader, including the latest versions of JAWS, NVDA, and VoiceOver
– read most of the website on devices without a screen, like a braille computer
We’ve also made the website text as simple as possible to understand.
Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.
If you have a disability then AbilityNet has advice to help you make your device easier to use.
How accessible this website is
All of the pages within the website aim to conform to the Accessibility standards which are set out by the World-Wide Web Consortium (W3C) and other accessibility guidance. This website is tested against Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. We designed all pages of this website to be fully accessible with the standards and encompass all disabilities that affect access to the website.
How to get information in an accessible format
If you have problems accessing information on this website, or would like any information in a different format like a more accessible PDF, large print, easy read, audio recording, or braille.
Please call us on: 020 3829 0800
We’ll consider your request, and get back to you within 30 working days.
Reporting accessibility problems
We’re always looking to improve the accessibility of the website.
If you find any problems which aren’t listed on this page, or think that we’re not meeting the requirements of the accessibility regulations then please contact our practice manager..
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our surgery has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Technical information about this website’s accessibility
Streatham PCN is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
What we’re doing to improve accessibility
We continually monitor the accessibility compliance of our site and any updates made we follow strict WCAG 2.1 (AA) guidelines criteria.
How we test this website
We conduct internal testing against known accessibility issues which are not able to be found through automated testing, on a sampled basis.
This statement was prepared on 7th February 2023. It was last reviewed on 7th February 2023 by Tree View Designs Ltd. We tested the home page and 10 random pages. Next review due 7th February 2024 to be carried out by Streatham PCN.
Accessible features we test manually
– colour contrast, which is done at the design stage by using tools to check we meet the AAA standard of a contrast ratio of 4.5:1
– manual check against the W3C validator
– ensuring that page elements render correctly at all sizes, including when zoomed to 500%
– examining microdata markup and alt text using special tools
– checking content in a text-only browser
– using screen readers to read text aloud
– using disability simulation tools to browse the website
Accessible features we test using third party tools
The contents of this site are protected by copyright law.
Copyright law and patent law may protect various software, programming and scripts in use by Tree View Designs. Text, graphics, appearance, visual elements, design, concepts, conceptual models, business models, operational models, databases, collections of links, hyper text markup language (HTML) code, scripts and all products sold and services offered are protected by Copyright Laws and Treaties, and may not be copied, published, reengineered, decompiled, translated, mirrored, hosted, or otherwise distributed by any means without explicit written permission of Tree View Designs.
Trademarks appearing on the Site are protected by law and you cannot use any such trademarks in any fashion without the express written permission of the trademark owner.
The textual content of this site is the copyright of the Practice.